DeSalt Policies

Terms of Service

By placing an order on the DeSalt.co.nz website you agree to and accept the terms and price specified on this website. This price may include delivery and other applicable charges, which are always clearly stated at the ordering stage.

Terms and Conditions of Sale

By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

DeSalt reserves the right to change any or all of the information contained in these terms or conditions at any time. DeSalt reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by DeSalt, but paid for, will receive a full refund. Other refunds will be given at the discretion of company management.

 There may be occasions where we have to decline orders for some reason. These may include the unavailability of any product, an error in the price or the product description or image posted on the DeSalt website, or an error in your order. If we are unable to supply the particular product you require, we will immediately contact you and inform you of the date of availability, making sure you get it as fast as possible.

As with all exchanges of goods, your DeSalt order will only commence when you have fully paid for the goods. Once we have received payment, we will confirm your order has been accepted via email.

 Disclaimer 

When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer:

The information on this website is provided for general information only. DeSalt has provided this information for the benefit of users in good faith and with all reasonable care. Errors and omissions in this information may occur and DeSalt does not accept any liability for any loss or damage that may directly or indirectly result from any opinion, information, advice, representation or omission contained on the DeSalt web site. 

Delivery

Our team at DeSalt make every effort practical to ensure delivery times are prompt, but we won’t accept liability for any loss or damage directly or indirectly arising out of, or in connection with, any delay or failure to deliver within the estimated timeframe.

DeSalt will retain ownership of the products you order until you have made payment in full for those products. Ownership of those products and the risk in the products will pass to you on dispatch from the DeSalt warehouse.

If a product is found to be mis-addressed by DeSalt, then DeSalt shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then DeSalt will not refund or resend the product and all responsibility for correcting delivery will be the responsibility of the customer.

Delivery Process

Deliveries sent by courier will require a proof of delivery signature. Our couriers will not leave goods at an unattended address unless you request this when placing your order. In this circumstance, neither DeSalt, nor the courier company, can be liable for loss of the shipment. If you are not at the specified address when the courier calls a delivery card will be left advising where the delivery can be uplifted or redelivered.

Delivery times

  • New Zealand
    In most instances we will dispatch on the same day we receive the order paid in full. Delivery time for your DeSalt product is within 2-3 working days after dispatch, but allow extra time if you live in a rural location.
  • Outside New Zealand
    Your DeSalt product delivery time is within 5-10 working days after dispatch.

Privacy Policy

 Introduction

DeSalt Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes to this policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

This policy was last updated on 20 October 2020.

Who do we collect your personal information from

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
  • third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly. 

How we use your personal information

We will use your personal information: 

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

Disclosing your personal information

We may disclose your personal information to:  

  • another company within our group of associated companies
  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • a credit reference agency for the purpose of credit checking you (if required)
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.

A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email peter@desalt.co.nz.

Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on the website’s message board and/or chat room, you acknowledge and agree that the information you post is publicly available.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

 Cookies

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. 

 Contacting Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us, Peter Hunt via email at peter@desalt.co.nz.

Security

We don't collect or store any of your credit/debit card details as these are securely processed by the authorised payment gateway (e.g POLi).

Pricing 

All prices are in New Zealand dollars (NZ$) and include GST (Goods and Services Tax currently 15%). All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

Insurance

Products sent by courier are insured by our courier companies, but they have strict criteria for claims. Freighted/couriered items must be thoroughly checked inside before signing for your delivery.

Damaged goods: If the couriered goods are found to be damaged in transit please advise us immediately, as you have a 15-day window to make a claim.

Lost Goods: If the goods fail to arrive please advise us, as you have a 30-day window to make a claim.

You are welcome to e-mail us peter@desalt.co.nz so we can assist you with what needs to be done to lodge a claim.

Refund Policy

We offer a 100% satisfaction guarantee on all our DeSalt products and we pride ourselves on the high quality of our products. You should feel confident using DeSalt products as it has been researched, developed and tested to be effective and easy to use. 

If you are at all unhappy with your DeSalt product here’s what you need to do:

Defective goods

You have rights under the Consumer Guarantees Act 1993. This states that any goods purchased for personal use may be returned if they are not of an ‘acceptable quality’ (for example, if they are not fit for the purpose for which they were bought, or if they are unsafe).

If you return your DeSalt products within the terms of this provision, DeSalt will happily provide a refund or a replacement product within a reasonable period of time at our expense.

General Returns

Aside from the Consumer Guarantees Act 1993, if you are not completely satisfied with any DeSalt product that is purchased, for whatever reason, the item may be returned within 30 days of proof of purchase.

Exception: If more than 500ml of the DeSalt product has been used. At the dilution rates suggested, this would amount to 10 litres of cleaning product.

Please contact us in the first instance by email if you are unhappy with your DeSalt product. Email peter@desalt.co.nz.