DeSalt Policies

Terms of Service

By placing an order on the DeSalt.co.nz website you agree to and accept the terms and price specified on this website. This price may include delivery and other applicable charges, which are always clearly stated at the ordering stage.

Terms and Conditions of Sale

By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

DeSalt reserves the right to change any or all of the information contained in these terms or conditions at any time. DeSalt reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by DeSalt, but paid for, will receive a full refund. Other refunds will be given at the discretion of company management.

 There may be occasions where we have to decline orders for some reason. These may include the unavailability of any product, an error in the price or the product description or image posted on the DeSalt website, or an error in your order. If we are unable to supply the particular product you require, we will immediately contact you and inform you of the date of availability, making sure you get it as fast as possible.

As with all exchanges of goods, your DeSalt order will only commence when you have fully paid for the goods. Once we have received payment, we will confirm your order has been accepted via email.

 Disclaimer 

When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer:

The information on this website is provided for general information only. DeSalt has provided this information for the benefit of users in good faith and with all reasonable care. Errors and omissions in this information may occur and DeSalt does not accept any liability for any loss or damage that may directly or indirectly result from any opinion, information, advice, representation or omission contained on the DeSalt web site. 

Delivery

Our team at DeSalt make every effort practical to ensure delivery times are prompt, but we won’t accept liability for any loss or damage directly or indirectly arising out of, or in connection with, any delay or failure to deliver within the estimated timeframe.

DeSalt will retain ownership of the products you order until you have made payment in full for those products. Ownership of those products and the risk in the products will pass to you on dispatch from the DeSalt warehouse.

If a product is found to be mis-addressed by DeSalt, then DeSalt shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then DeSalt will not refund or resend the product and all responsibility for correcting delivery will be the responsibility of the customer.

Delivery Process

Deliveries sent by courier will require a proof of delivery signature. Our couriers will not leave goods at an unattended address unless you request this when placing your order. In this circumstance, neither DeSalt, nor the courier company, can be liable for loss of the shipment. If you are not at the specified address when the courier calls a delivery card will be left advising where the delivery can be uplifted or redelivered.

Delivery times

• New Zealand
  In most instances we will dispatch on the same day we receive the order paid in full. Delivery time for your DeSalt product is within 2-3 working days after dispatch, but allow extra time if you live in a rural location.
• Outside New Zealand
  Your DeSalt product delivery time is within 5-10 working days after dispatch.

Privacy Policy

By making an order via the DeSalt website (www.desalt.co.nz) you consent to receive electronic communications from us. These may include account status updates, order status updates and other information relating to DeSalt products. You can unsubscribe from these communications at any time.

Under no circumstances will we sell, rent or give your private information including name, address, or email to any other third parties.

We collect your name and address information solely for the purpose of delivery of your products. Individual users are not identified in website statistics. These statistics are solely used to improve our website and monitor traffic. By law, you can view, modify or delete any information we hold on you as a user of the DeSalt website. If you wish to do this, please email peter@desalt.co.nz.

Security

We don't collect or store any of your credit/debit card details as these are securely processed by the authorised payment gateway (e.g POLi).

Pricing 

All prices are in New Zealand dollars (NZ$) and include GST (Goods and Services Tax currently 15%). All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

Insurance

Products sent by courier are insured by our courier companies, but they have strict criteria for claims. Freighted/couriered items must be thoroughly checked inside before signing for your delivery.

Damaged goods: If the couriered goods are found to be damaged in transit please advise us immediately, as you have a 15-day window to make a claim.

Lost Goods: If the goods fail to arrive please advise us, as you have a 30-day window to make a claim.

You are welcome to e-mail us peter@desalt.co.nz so we can assist you with what needs to be done to lodge a claim.

Refund Policy

We offer a 100% satisfaction guarantee on all our DeSalt products and we pride ourselves on the high quality of our products. You should feel confident using DeSalt products as it has been researched, developed and tested to be effective and easy to use. 

If you are at all unhappy with your DeSalt product here’s what you need to do:

Defective goods

You have rights under the Consumer Guarantees Act 1993. This states that any goods purchased for personal use may be returned if they are not of an ‘acceptable quality’ (for example, if they are not fit for the purpose for which they were bought, or if they are unsafe).

If you return your DeSalt products within the terms of this provision, DeSalt will happily provide a refund or a replacement product within a reasonable period of time at our expense.

General Returns

Aside from the Consumer Guarantees Act 1993, if you are not completely satisfied with any DeSalt product that is purchased, for whatever reason, the item may be returned within 30 days of proof of purchase.

Exception: If more than 500ml of the DeSalt product has been used. At the dilution rates suggested, this would amount to 10 litres of cleaning product.

Please contact us in the first instance by email if you are unhappy with your DeSalt product. Email peter@desalt.co.nz.